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Rockyspin Casino Terms & Conditions
1. General terms and eligibility
These Terms & Conditions form an agreement between you and Rockyspin Casino in relation to your use of the website, account services, games, promotions and other features made available through the platform. They apply to all visitors, registered players and anyone who otherwise accesses or uses the services. Additional terms may apply to particular games, payment methods, competitions or promotional offers. Where additional terms apply, they should be read together with these Terms & Conditions.
You must be at least 18 years old to use an online casino service. You must also be legally permitted to access and use the services from your location. Players are responsible for checking the laws that apply to them before registering or playing. Rockyspin Casino may restrict access from locations where online gambling or a particular service is not permitted. Access to the website does not mean that the services are suitable or lawful for every person or location.
You must provide accurate, current and complete information when opening an account and must update that information if it changes. An account may only be opened and used by the person whose details were submitted during registration. You must not open an account for another person, allow another person to use your account, or transfer your account to somebody else. You remain responsible for activity carried out through your login details unless you have promptly reported unauthorised access.
- Keep your username, password and other security information confidential.
- Use only one personal account unless Rockyspin Casino has expressly approved another arrangement.
- Do not use false, misleading or stolen information during registration or verification.
- Do not access the services for unlawful purposes, fraud, money laundering or any other prohibited activity.
- Tell Rockyspin Casino as soon as possible if you believe your account has been compromised.
Rockyspin Casino may carry out age, identity, location, payment and security checks. You may be asked to provide documents or information reasonably required for these checks. Until verification is completed, access to some services, deposits, withdrawals or winnings may be limited. Information provided for verification must be genuine, readable and up to date. Failure to complete a reasonable verification request may result in restrictions or account closure.
Changes to these terms
Rockyspin Casino may update these Terms & Conditions from time to time to reflect changes to the services, technology, legal requirements, security processes or business operations. The latest version will be made available on the website. You should review the terms regularly. Where required, notice of a material change may be provided through the website or your account. Continuing to use the services after an updated version takes effect indicates acceptance of the revised terms.
2. Accounts, funds and payments
You may need to register an account before using certain features. Registration does not guarantee that an account will be accepted or remain open. Rockyspin Casino may refuse an application, request further information or apply account restrictions where this is reasonably necessary for legal, regulatory, security, responsible gambling or operational purposes.
You may only deposit money that belongs to you and that you are authorised to use. Payment methods must be used in accordance with the relevant provider's rules. Rockyspin Casino may decline, delay, reverse or review a transaction where it identifies a security concern, an incorrect payment detail, a suspected breach of these terms or another reasonable issue. A transaction may also be subject to checks by banks, payment providers or other authorised service providers.
You are responsible for checking the amount and destination of every transaction before confirming it. You should also keep records of your deposits, withdrawals and account activity. Fees, conversion costs, banking charges or other expenses may apply depending on the payment method, financial institution or currency used. Any applicable information should be reviewed before a transaction is confirmed.
Withdrawals may be subject to account verification, payment checks, applicable game rules and any conditions clearly displayed when the request is made. Rockyspin Casino may return funds through an approved payment method or request further information before processing a withdrawal. A withdrawal request may be reviewed if there is suspected fraud, an unresolved chargeback, a breach of these terms, an incomplete verification process or activity that requires investigation.
You must not use the services to deposit or withdraw funds connected with unlawful activity. You must not attempt to fund an account using a payment method that belongs to another person without proper authorisation. Chargebacks, payment reversals or disputed transactions that are made without a valid reason may result in account restrictions and recovery of related costs, where permitted by law.
Account balance and errors
The balance shown in your account is intended to reflect the funds recorded for your use. If a technical or administrative error results in a balance, credit, prize or payment being incorrectly added, Rockyspin Casino may correct the error and recover any resulting amount. If you notice an error, you must notify Rockyspin Casino and must not knowingly use funds or benefits that were credited to you by mistake.
Unless a different rule is stated for a specific service, funds in an account are intended for participation in the available services and must not be treated as a bank account or investment account. You are responsible for retaining any transaction records that you may need for your own financial or tax purposes.
3. Games, promotions and prohibited conduct
Games are offered for entertainment and involve risk. Outcomes are determined by the relevant game system, randomisation process or other stated mechanism. You accept that wins are not guaranteed and that previous results do not predict future outcomes. You must check the rules, instructions, stake information and any other displayed details before participating in a game.
A game round may be treated as final once it has been accepted and recorded by the platform, subject to any technical fault, settlement issue, suspected misuse or correction required by law. If a game is interrupted by a technical problem, Rockyspin Casino may review the relevant records and take reasonable steps to correct the outcome. Records held by the platform may be used to resolve disputes about transactions, game activity or account history.
Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms may include eligibility requirements, participation conditions, expiry rules, wagering or playthrough requirements, game restrictions, maximum values, withdrawal conditions and other limitations. You should read the applicable promotional terms before accepting or using an offer. If promotional terms conflict with these general Terms & Conditions, the specific promotional terms will apply to the relevant offer to the extent of the conflict.
- Do not manipulate, disrupt or interfere with the website, games, payment systems or security features.
- Do not use automated software, bots, scripts, scraping tools or other unauthorised technology.
- Do not exploit a software fault, pricing error, game error or promotional error.
- Do not collude with other players or use the services to facilitate fraud, money laundering or other unlawful conduct.
- Do not submit content that is abusive, threatening, discriminatory, defamatory or intended to deceive.
- Do not attempt to bypass account, location, identity, security or responsible gambling controls.
If Rockyspin Casino reasonably believes that you have breached these terms, misused an offer, acted dishonestly, used multiple accounts improperly, interfered with the services or engaged in unlawful activity, it may cancel or restrict relevant activity, remove an affected benefit, suspend an account or take other action permitted by law. Any review will consider the available account, transaction, technical and security information.
Website content and intellectual property
The website, its design, text, graphics, logos, software, game interfaces and other materials are protected by intellectual property rights. You receive a limited, personal, non-exclusive and non-transferable right to use the services for their intended purpose. You must not copy, reproduce, publish, modify, distribute, reverse engineer or commercially exploit website content unless you have written permission or the law allows it.
4. Responsible gambling, privacy and account closure
Rockyspin Casino supports responsible participation. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Only gamble with money you can afford to lose, set a personal budget and take regular breaks. Never gamble while under the influence of alcohol or substances, and do not chase losses by increasing your stakes or continuing to play for longer than planned.
Tools and support options may be available to help you manage your play. These may include deposit controls, activity limits, time reminders, temporary breaks or self-exclusion. The availability and operation of a tool may depend on the service and the information displayed in your account. A request for self-exclusion or account restriction should be treated seriously, and you must not attempt to create another account or access the services through another person's account during a restriction period.
If gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek independent support. You may also ask Rockyspin Casino about available responsible gambling options. Account restrictions are not a substitute for professional assistance, and you remain responsible for seeking help that is appropriate for your circumstances.
Personal information is handled in accordance with the applicable privacy information for Rockyspin Casino. Information may be collected and used to operate the account, process transactions, verify identity and age, maintain security, meet legal obligations, provide customer support, manage responsible gambling measures and improve the services. Further information about collection, use, storage, disclosure and your rights should be reviewed in the Privacy Policy.
Suspension and closure
You may ask to close your account or stop using the services at any time through the available account or support channels. Closing an account does not remove obligations that arose before closure, including obligations relating to disputed transactions, unlawful conduct, verification, promotional misuse or outstanding amounts.
Rockyspin Casino may suspend, restrict or close an account where it considers this necessary for compliance, security, responsible gambling, fraud prevention, technical reasons, inactivity, payment concerns or a suspected breach of these terms. Where appropriate and permitted, you may be informed of the reason. After closure, any remaining balance may be reviewed and handled in accordance with applicable law, payment rules and these terms.
5. Liability, complaints and applicable law
You use the website and services at your own risk. Rockyspin Casino aims to provide a reliable service but does not guarantee that the website, games, account functions or communications will always be available, uninterrupted, secure, accurate or free from errors. Access may be affected by maintenance, internet services, device settings, telecommunications failures, software problems, cyber incidents or events outside reasonable control.
To the extent permitted by law, Rockyspin Casino is not responsible for loss caused by your failure to keep account information secure, your use of an unsupported device or connection, inaccurate information supplied by you, unauthorised access resulting from your actions, or your breach of these terms. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.
You are responsible for equipment, internet access, software and any charges required to use the services. You should take reasonable steps to protect your device from malware and unauthorised access. Third-party websites, payment providers and other external services may have their own terms and privacy practices. Rockyspin Casino is not responsible for content or services controlled by third parties, although links or integrations may be provided for convenience.
Questions and complaints
If you have a question, identify an account issue or wish to make a complaint, please use the customer support or account contact options made available on the website. Provide enough information for the matter to be investigated, such as the relevant account details, transaction reference, game information, date and a clear description of the concern. Do not send passwords or unnecessary sensitive information.
Rockyspin Casino may review complaints using account records, payment information, game logs, communications and security data. You may be asked for further information to verify your identity or clarify the issue. Complaints are handled in accordance with applicable requirements and internal procedures. If you remain dissatisfied, you may consider any external complaint or dispute pathway available under the laws and arrangements that apply to the service.
Applicable law and interpretation
These terms are intended to operate consistently with applicable Australian laws and other mandatory legal requirements that apply to the services and your use of them. If a provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, while the remaining provisions continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later.
These Terms & Conditions, together with any applicable game rules, promotional terms and privacy information, describe the main conditions for using Rockyspin Casino. By continuing to use the website, you confirm that you understand the risks of gambling, have considered whether the service is suitable for you, and agree to comply with the rules that apply to your account and activities.