Privacy Policy | Rockyspin Casino

Information we may collect

To operate an online casino service, Rockyspin Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the information you provide and the checks that may be required before an account can be opened or continued.

Information you provide

Account details, such as your name, date of birth, username, contact details and account preferences.
Information provided when you contact customer support, make an enquiry, report a problem or otherwise communicate with the site.
Verification information and documents that may be needed to confirm your identity, age, account ownership or eligibility to use particular services.
Payment and transaction information, including deposits, withdrawals, wagering activity, account balances and related records. Payment details may be handled by payment service providers where relevant.
Marketing preferences, consent choices and information about communications you have received or requested.

Information collected automatically

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location based on technical information, pages viewed, links selected, access times and information about how you interact with the website. We may also receive information about errors, performance and security events. This information helps the site work properly, understand usage, detect unusual activity and improve the player experience.

Some information may be combined. For example, account details may be considered together with transaction records, verification results, support communications and device information so that activity can be reviewed consistently and safely. You should only provide information that is accurate, current and relevant to the service or request.

How we use personal information

Personal information is used for clear business, service and compliance purposes. The main reasons for handling information include running your account, providing requested services, keeping the website secure and meeting obligations that apply to online gambling services. We aim to use information only where it is reasonably connected with the purpose for which it was collected or another permitted purpose.

Create, administer and maintain your account, including processing account requests and providing account-related features.
Process deposits, withdrawals and other transactions, keep accurate financial records and investigate payment issues.
Complete identity, age, account ownership and other verification checks where required.
Prevent, identify and investigate fraud, money laundering, unauthorised access, collusion, manipulation, cyberattacks and other suspicious or harmful activity.
Provide customer support, respond to questions, resolve complaints and communicate important information about your account or the website.
Meet applicable legal, regulatory, tax, accounting, security and responsible gambling obligations.
Monitor and improve website performance, functionality, accessibility, security and general player experience.
Send marketing or promotional communications where permitted and where you have provided the necessary consent or where another lawful basis applies.
Protect the rights, property, safety and legitimate interests of the site, its players and other people.

Where marketing consent is required, you can withdraw it at any time. Withdrawing marketing consent will not necessarily stop service messages, transaction notices, security alerts or other communications that are needed to manage your account or provide a service. You may still receive those operational communications while your account remains active or while a request is being handled.

Some processing may be necessary to provide a service you request. Other processing may be required to meet legal obligations, protect the website and players, or support legitimate business purposes. Where consent is the basis for a particular use, you can withdraw that consent as explained in the section about your privacy rights.

Cookies and similar technologies

Rockyspin Casino may use cookies and similar technologies to remember settings, maintain sessions, support account functions, understand website traffic and help protect the service. Cookies are small data files stored on your device by your browser. Some are necessary for the website to operate, while others help with performance, preferences, analytics or marketing.

Cookies may allow the website to recognise a returning browser, keep you signed in during a session, remember selected preferences and identify technical or security problems. Similar technologies may collect information about your device, browser and interaction with pages. The information gathered through these technologies may be linked with account or usage information where this is necessary for the relevant purpose.

You can manage, block or delete cookies through your browser settings. Browser controls differ between devices and software, and disabling some cookies may affect the availability, security or functionality of parts of the website. If you use more than one browser or device, you may need to update the settings on each one. Your browser may also offer options to delete existing cookies or alert you when a new cookie is being placed.

Sharing, security and retention

Personal information may be shared where this is needed to provide the service, protect players or meet an applicable obligation. Depending on the circumstances, recipients may include payment and transaction service providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers that assist with operating the website. These parties should only receive information relevant to the services they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to respond to a lawful request, enforce applicable terms, investigate suspected wrongdoing, protect the safety of a person or protect the rights and property of the site or others. If the website or related services change ownership or structure, information may be transferred as part of that change, subject to appropriate handling requirements.

Some service providers may handle information in countries other than Australia. Where information is transferred or accessed across borders, reasonable steps may be taken to support appropriate protection and secure handling. The safeguards and arrangements can depend on the type of information, the provider and the service being supplied.

Security

Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Examples can include access controls, authentication measures, monitoring, secure systems and staff or supplier procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details private, use a secure device and contact support promptly if you believe your account or information has been accessed without permission.

Retention

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights in relation to your personal information. These rights are not always absolute, and a request may need to be assessed before action is taken. We may ask for information needed to confirm your identity and protect your account before providing access, making a change or completing another request.

Access: you may ask for a copy of personal information held about you, together with general information about how it is being used.
Correction: you may ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
Deletion: you may ask for your personal information to be deleted where it is no longer needed or where another applicable right allows deletion. Deletion may not be possible for records that must be retained by law, are needed to complete a transaction, support security checks or establish, exercise or defend a legal claim.
Marketing consent: you may withdraw consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is available. Withdrawal does not affect processing that took place before consent was withdrawn.
Other requests: you may ask questions about the handling of your information or raise a concern about privacy practices.

To exercise your rights, request access, request correction or deletion, or withdraw consent to marketing, email support@rockyspincasino.best. Please describe your request clearly and include enough information for it to be understood. Do not send unnecessary sensitive information. A request may be checked against account information before it is actioned, and further details may be requested where needed to verify identity or clarify the scope of the request.

Requests will be considered within a reasonable period. If a request cannot be completed in full, an explanation may be provided where appropriate. For example, access or deletion may be limited where providing the information would affect another person's privacy, compromise fraud or security controls, conflict with a legal obligation or interfere with an active investigation.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version will apply from the date it is made available on the website. Players should review this page occasionally, particularly before providing new information or using a new feature.