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Betting Rules
1. General betting conditions
Rockyspin Casino provides access to online gambling products where those products are available to you under applicable law and the website’s operating requirements. These rules apply together with the website’s general terms and conditions, privacy information, responsible gambling guidance, game rules and any terms shown for a specific promotion or product. If there is a difference between general information and a specific product rule, the specific rule may apply to that product.
You are responsible for reading the relevant information before placing a wager. This includes the selected game or market, stake amount, odds or displayed return information, applicable fees or deductions, minimum or maximum limits, and any conditions affecting settlement. If you do not understand a rule, do not place the wager until you have obtained enough information to make an informed decision.
Eligibility and account use
- You must meet the minimum legal age and any other eligibility requirements that apply in your location.
- You must provide information that is accurate, current and complete when registering or updating an account.
- You must use your own account and must not allow another person to access or use it.
- You must keep your login details, payment information and other account credentials secure.
- You must not use the website where gambling is prohibited or where access is not lawfully available to you.
- You must comply with identity, age, verification, financial crime and safer gambling checks when requested.
Rockyspin Casino may restrict, suspend or close an account where information cannot be verified, where account security is at risk, where the rules may have been breached, or where action is required by law or a responsible gambling process. Any review may affect access to betting, deposits, withdrawals or promotions while it is being completed.
2. Placing and accepting wagers
A wager is generally placed when you select an available product or market, enter or confirm the stake, review the displayed details and submit the bet using the relevant button or function. A confirmation message, bet record or account history may show that a wager has been received. You should check your account history and retain any confirmation details for your records.
A wager is not necessarily accepted simply because you have selected an option or entered a stake. Acceptance is subject to the website receiving the request, confirming the account and balance status, and applying the relevant product rules. A wager may be declined, cancelled or placed on hold if there is a technical issue, an account restriction, insufficient available funds, a market or game error, a suspected breach, or another valid operational reason.
Before confirming a bet
- Check that you are using the correct account and that the game, event, market or bet type is the one you intended to select.
- Review the stake, odds, displayed payout information and any applicable conditions or limits.
- Confirm that the balance or payment method can support the wager.
- Make sure the bet details are correct before submitting the wager.
- Do not repeatedly submit a wager if the website appears slow or unresponsive; first check your bet history or account activity.
Once a wager has been accepted, it will normally be binding unless the applicable rules allow cancellation, correction or voiding. Requests to cancel or change a bet are not guaranteed. If a bet is placed using an incorrect selection, incorrect stake or incorrect account, you should contact the available support channel as soon as possible, although the wager may remain valid under the relevant rules.
Displayed odds, game information, balances and potential returns may change before a wager is accepted. The details that apply are generally the details recorded at acceptance, subject to the applicable product rules. You should not rely on a screenshot or an incomplete display as proof of acceptance. The account record and system transaction history may be used to verify what occurred.
3. Game results and settlement
Wagers are settled using the result and settlement method specified in the rules for the relevant game, event or market. For casino games, settlement is generally based on the outcome produced by the game system and the rules displayed for that game. For other betting products, settlement may depend on an official result, an applicable data source or another method stated in the product information.
Settlement principles
- A winning wager is credited according to the applicable odds, paytable or displayed return calculation.
- A losing wager is settled in accordance with the game or market rules and the stake may be deducted from the available balance.
- A tie, draw, abandoned event, postponed event or incomplete result may be treated according to the specific product rules.
- A void or cancelled wager may be removed from settlement, with the applicable stake handled as described in the relevant rules.
- Promotional funds, bonus wagers or other restricted balances may be subject to separate terms before a return can be used or withdrawn.
- Where a clear error affects a price, result, balance, payout or game display, Rockyspin Casino may correct the error in line with the applicable terms.
You should review your account history after play to confirm that wagers and results have been recorded correctly. Settlement may not be immediate where a result is awaiting confirmation, a technical review is taking place, or additional verification is required. A displayed balance is not always final if a transaction remains pending or is later found to have been processed incorrectly.
If the website identifies a system fault, calculation problem, obvious pricing error, duplicated transaction or other material mistake, the affected wager or account entry may be reviewed. The aim of a review is to apply the correct rule and restore the account to the position that would have applied without the error. You should not attempt to take advantage of a known error or continue using funds that appear to have been credited incorrectly.
4. Payments, promotions and prohibited conduct
Deposits, withdrawals and other payment activity are subject to the payment options displayed on the website, account verification requirements and any applicable transaction rules. You should only use a payment method that you are authorised to use. A transaction may be delayed, declined or reviewed where the payment provider, account information, security checks or legal requirements require further action.
Promotions, bonuses, free bets and other offers are available only where their separate terms have been met. Those terms may explain eligibility, activation, expiry, wagering requirements, games that qualify, maximum permitted use, withdrawal conditions and what happens if an account is closed or restricted. Promotional terms apply in addition to these Betting Rules. If an offer is not clearly available to your account, you should not assume that it applies.
Conduct that is not permitted
- Creating or operating more than one account where this is not allowed.
- Using another person’s account, payment method or identity information.
- Providing false, misleading or incomplete information.
- Attempting to interfere with the website, game software, payment process or account systems.
- Using bots, automated tools, scripts or other methods intended to obtain an unfair advantage.
- Colluding with other users, manipulating outcomes or exploiting a known technical or rules error.
- Using funds obtained unlawfully or attempting to disguise the source of funds.
- Circumventing account limits, self-exclusion, cooling-off periods or other safer gambling controls.
Where prohibited conduct or a serious breach is suspected, access may be limited while the matter is investigated. Relevant wagers, promotional activity, transactions or account balances may be reviewed under the applicable terms and legal obligations. You should cooperate with reasonable requests for information and should not open another account to avoid a restriction.
5. Responsible play, complaints and rule updates
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only wager money you can afford to lose. Keep track of the time and money you spend, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.
- Do not chase losses by increasing your stakes or continuing for longer than planned.
- Use available deposit, stake, loss or session controls where they are offered.
- Consider a break, cooling-off period or self-exclusion if gambling is no longer enjoyable or is becoming difficult to control.
- Do not ask another person to gamble for you or use another person’s account.
- Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
If you believe a wager, settlement, balance entry or account action is incorrect, raise the issue through the support method made available on the website. Include your username or another account reference where appropriate, the date and approximate time, the relevant game or bet details, and a clear description of the issue. Do not include passwords or sensitive payment credentials in a complaint.
Complaints are reviewed using account records, transaction information, game data and the rules that applied when the activity took place. You may be asked to provide additional information so the matter can be assessed. A complaint about one transaction does not automatically suspend other account activity, so you should consider taking a break while the matter is being reviewed.
These Betting Rules may be updated when products, systems, legal requirements or operating procedures change. The current version will apply from the date it is published or otherwise notified, subject to any required notice. You should review the rules regularly, particularly before placing a new wager. If you do not agree with an updated rule, stop using the relevant service and follow the available account closure or support process.